for patients

Understanding what to expect during your visits to our clinic is an important part of your overall eye care.

Helpful information is available here.

Submit your question below and one of our team will get back to you as soon as we can. For more urgent requests please call us at our clinic directly

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• New Patients •

If this is your first visit to Western Eye Specialists, you will need to register as a new patient. To save time on your first visit, please bring your completed New Patient form to your appointment.

common questions

Do I need a referral?

As per Medicare requirements generally a referral is required every 12 months if obtained from GP or Optometrist, and 3 months if it is obtained from a Specialist

Although every effort is made to remind patients of referrals, it is ultimately the patients responsibility to obtain one

What to bring to an appointment

Medicare card, Pension or Health Care Cards, Private Health Insurance Details
A valid referral if required
A list of your current medication
Your current glasses

Can I drive after my appointment?

As dilating eye drops may be used we recommend that you do not drive after your appointment.

How long will my appointment take?

As eye testing can be lengthy generally we recommend that you allow 1½ to 2 hours for your appointments.

How can I pay for my account?

We accept cash, cheque, EFTPOS, Master Card or Visa

Does Medicare cover the consultations?

For most consultations there will be a Medicare rebate, however OCT (Ocular Coherence Tomography) testing is not covered by Medicare.

Do you prescribe glasses?

We suggest that you see your optometrist to have your glasses updated or prescribed.

What do I do in a case of an emergency?

New patients with urgent problems should ask their referring practitioner or optometrist to contact us directly to arrange an emergency appointment.

After hours, if you are unable to contact us or see your practitioner first we suggest that you visit the Western Health Emergency Department in either Sunshine or Footscray. The telephone number there is 03 8345 6666.

clinic locations

Maribyrnong Clinic

Level 2, Suite 10, 1 Thomas Holmes Street, Maribyrnong VIC 3032

Tel: 03 9912 2302
Fax: 03 9912 2306

Working hours: Monday to Friday 9am to 5pm

East Melbourne Clinic

Level 4, Suite 406, 100 Victoria Parade, East Melbourne
VIC 3002

Tel: 03 9912 2302
Fax: 03 9912 2306

Working Days: Fridays by appointment only

St Alban’s Clinic

26 Victoria Crescent, St Albans VIC 3021

Tel: 03 9912 2302
Fax: 03 9912 2306

Working Days: Monday to Friday by appointment only

Sunbury Clinic

7 Macedon Street, Sunbury VIC 3429

Tel: 03 9912 2302
Fax: 03 9912 2306

Working Days: Mondays by appointment only for cataract assessments only